Warranty

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30-Day Money Back

If you feel that the product is not suitable for you, you are welcome to return your undamaged product and packaging within 30 days purchase and receive a full refund for any reason. Read the return policy for details.

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24-Month Warranty

AICOOK warrants every product for 24-month from the date of original purchase against defects in material and workmanship. We provide warranty service for products that have been determined to be defective, including repair and replacement.

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Lifetime Technical Support

AICOOK offers basic technical support over all of our products. You can contact our Customer Service anytime and anywhere. All of your concerns will be addressed within 24hrs.

Please Note

Warranty Exclusions

  • Abuse or misuse.
  • Use of improper/ unregulated voltage or power supply.
  • Improper/ incorrectly performed maintenance or repairs.
  • Damage resulting from the external environment such as accident, alteration, misuse, abuse, fire, flood.
  • Abrasion and appearance damage, such as scratches, dents, chipping, or other surface damage.

Important Notice

  • Do not ship your item to us without a return authorization.
  • You are responsible for returning shipping charges.
  • We are not responsible for items lost or damaged in shipment so you should package the item in proper and insurance for loss or damage when you return the item.
  • Once we receive your item, determining your repair requirements covered by our warranty, we will repair or replace your product.
  • if we determine your repaired requirements under our Warranty Exclusions, you are responsible for the unit for a fixed charge and any return charges.

If you needs warranty service,please contact us at service@aicook.cc.